Category: Press Release

Salesfloor launches new solution for customer engagement with real-life autonomous conversations, resulting in 20% sales lift and 40% lower returns.

MONTREAL, March 13, 2024 (Newswire.com) – Salesfloor, the retail industry’s leading customer engagement platform, is thrilled to announce its much-anticipated launch of Maestro AI™, an AI Associate trained for real-life autonomous conversations on almost any e-commerce site or product category, engineered for a personalized brand experience and conversion.

Maestro AI™ represents a groundbreaking leap in customer engagement technology by seamlessly integrating natural conversations and visual browsing in the online shopping experience. Powered by Salesfloor’s proprietary Shopping Intelligence, Maestro AI™ sets the stage for personalized and accurate recommendations, driving measurable lift in sales and customer loyalty.

“Maestro AI™ is a game-changer for retailers who struggle to provide online sales assistance and accurate 1-to-1 product recommendations to their customers,” said Oscar Sachs, CEO of Salesfloor. “Our AI associate for digital commerce uses Shopping Intelligence to develop real-life autonomous conversations, seamlessly replicating the personalized service of in-store product experts for online customers. This demonstrates our commitment to revolutionizing the retail sales experience by combining the human connection with the power of AI.”

Key features of Salesfloor’s Maestro AI™ include:

Natural & Autonomous Conversations: Maestro AI™ utilizes ChatGPT Large Language Model trained on real product expert and customer conversation data to engage in dynamic conversations with customers, providing personalized assistance and recommendations tailored to their preferences.

Dynamic Visual Browsing: Maestro AI™ enhances the shopping experience with dynamic visual browsing capabilities, providing a natural experience for shoppers to visually browse products and make buying decisions.

Hyper-Personalized Recommendations: Maestro AI™ analyzes available customer data to deliver hyper-personalized product recommendations, driving increased sales and customer satisfaction.

Site Personalization: Maestro AI™ provides post-conversation product badging, allowing web shoppers to know which products are a match while browsing a retailer’s website.

Maestro AI™ expands on Salesfloor’s existing customer engagement platform, which is trusted by some of the largest brands in retail, including Saks Fifth Avenue, Macy’s, GNC, PUMA, and many more. With its innovative approach to customer engagement, Maestro AI™ was launched to revolutionize the retail landscape and set new standards for personalized shopping experiences.

Salesfloor will be showcasing Maestro AI™ at ShopTalk (Booth #2002) from March 17th to 20th. Attendees can book a meeting here for live presentations and demonstrations of Maestro AI’s capabilities. For more information about Maestro AI™ and Salesfloor’s comprehensive suite of retail solutions, visit www.salesfloor.net/maestro.

About Salesfloor:

Salesfloor is a customer engagement platform that enables stores and e-commerce to drive more conversations and recommendations with shoppers seamlessly across channels for more sales and loyalty. Designed for enterprise retail, Salesfloor unifies Virtual Shopping, Clienteling and Conversational AI. Leading brands such as PUMA, Saks Fifth Avenue, GNC and Fabletics use Salesfloor to create over $4 Billion (USD) in sales & over 500 Million customer interactions per year.

MONTREAL, November 28, 2023 (Newswire.com) – Salesfloor, the leading provider of customer engagement technology for retailers, proudly announces its Black Friday-Cyber Monday recap, and a strong start to this year’s holiday shopping season. Black Friday & Cyber Monday emerged as the pinnacle shopping event of the year for Salesfloor clients, showcasing the enduring resilience of retail consumers.

Salesfloor’s Black Friday and Cyber Monday weekend* highlights include:

• 15% increase in average total sales per Salesfloor retailer, compared to Black Friday-Cyber Monday weekend last year.
• 16% increase in average total transactions per Salesfloor retailer
• Retailers using Salesfloor’s Conversational AI module saw the largest year-on-year increases, with 28% more sales compared to last year.

“Our clients spend all year preparing for the peak holiday shopping season,” said Ben Rodier, Chief Client Officer at Salesfloor. “Despite a challenging year for the retail industry, these results are a testament to our partners that choose to focus on their brand by delivering personalized experiences that translate into real results.”

Retailers continue to expand with Salesfloor, with recent additions like DXL, Sunglass Hut and Fabletics joining the fold this year. This growth has helped fuel innovation with upcoming product updates rolling out between now and early 2024: Connect 2.0 and Maestro AI ™.

Salesfloor will be attending the National Retail Federation’s Big Show 2024, set to take place in New York on January 15-17, 2024. For more information, please contact [email protected]or visit booth #916.

*Salesfloor’s 2023 Black Friday-Cyber Monday data is based on gross merchandise volume (GMV) as tracked by Salesfloor retailers online and in-store, between November 23, 11:59 p.m. EST to November 28 11:59 p.m. EST. GMV represents the total dollar value of orders tracked by a retailer and reported in Salesfloor, which does not include taxes, shipping or returned merchandise.

About Salesfloor:
Salesfloor is the leader in Total Experience Retail Platforms for enterprise retailers. Brands such as Saks Fifth Avenue, Holt Renfrew, Bloomingdale’s, GNC, Ben Bridge Jeweler, Chico’s and more, choose Salesfloor to drive results such as higher online conversion rates, increased basket sizes and decreased return rates.

The tech-enabled feature to connect PUMA’s online customers with offline store allows associates to provide a personalized shopping experience

Montreal, Canada – June 7, 2023 – Salesfloor, the industry-leading customer engagement platform for unified commerce that combines immersive virtual shopping, clienteling and conversational AI, has announced its partnership with sports brand PUMA India. The partnership aims to bolster PUMA’s customer relations by integrating and elevating its online and in-store experience with a unique personalized shopping service.

Salesfloor and PUMA have enabled users on its native digital platform Puma.com with a special widget that connects them to store associates or style consultants for instant shopping guidance. Customers shopping online for PUMA products receive personalized consultancy on sizing, styling and product recommendations via seamless online chats, video interactions and 1:1 personalized outreach. India is the first market for the sports brand to implement this solution.

Commenting on the association, Vishal Gupta, Executive Director – Retail at PUMA India, said, “We are happy to have partnered with Salesfloor in building a feature that has brought our online customers closer to our stores, further enhancing their shopping experience on Puma.com. As a brand, we believe in consistently connecting customers with PUMA’s products in an experiential manner and this strategic partnership with Salesfloor will be instrumental in our growth agenda for the India market.”

Currently, the Salesfloor solution has been launched in 80 PUMA stores in India, following the pilot in the year 2022.

“We noted a positive response and an increase in customer adoption to the personalized shopping feature when we first conducted the Salesfloor pilot at our stores in 2022. We will expand the rollout to more stores in 2023,” Gupta added.

“We are excited to partner with PUMA India and be a part of their strategic growth initiatives by enabling them to deliver personalized expert advice across channels,” said Oscar Sachs, CEO of Salesfloor. “By delivering a more targeted and tailored online and in-store experience, PUMA India will enhance customer engagement and loyalty, and ultimately drive business growth.”

PUMA has 480 stores, native digital shopping platforms Puma.com and PUMA shopping app in India, catering to the fitness and sporting needs of men, women and children with elevated product offerings. The market is also home to several experiential stores that are immersive brand spaces where shoppers can personalize their PUMA sneakers, athleisure and accessories with state-of-the-art customization machines, besides being privy to global collaborations with select designers and streetwear labels.

As a platform, Salesfloor continues to extend its solution globally, serving retailers across four continents and delivering unparalleled personalized experiences that drive the highest levels of customer satisfaction. This partnership demonstrates Salesfloor’s commitment to delivering value to retailers worldwide and helping them achieve growth and success in the competitive retail industry.

About Salesfloor
Salesfloor recently received multiple accolades in the retail world, including Best Breakthrough Technology Solution at the VIP Awards 2023. These awards come on the heels of Salesfloor’s recent wave of new customer wins. Salesfloor is the leader in Total Experience Retail Platforms for enterprise retailers. Brands such as Saks Fifth Avenue, Holt Renfrew, Bloomingdale’s, Ben Bridge Jeweler, Chico’s and more, choose Salesfloor to drive results such as higher online conversion rates, increased basket sizes and decreased return rates. For more information, visit www.salesfloor.net and follow Salesfloor on LinkedIn and Facebook.

SALESFLOOR MEDIA CONTACT
Cyndi Sutton
Communications Consultant
[email protected]
571-213-0401

About PUMA
PUMA is one of the world’s leading sports brands, designing, developing, selling and marketing footwear, apparel and accessories. For 75 years, PUMA has relentlessly pushed sport and culture forward by creating fast products for the world’s fastest athletes. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running and Training, Basketball, Golf and Motorsports. It collaborates with renowned designers and brands to bring sport influences into street culture and fashion. The PUMA Group owns the brands PUMA, Cobra Golf and stichd. The company distributes its products in more than 120 countries, employs about 20,000 people worldwide and is headquartered in Herzogenaurach/Germany.

PUMA INDIA MEDIA CONTACT
Smita Balram – Senior Manager Communications | [email protected] | 9945528001

The partnership allows customers to connect at scale with in-store associates via virtual shopping and clienteling, supporting the modern omnichannel customer journey

Montreal, Canada– May 11, 2023 – Salesfloor, the industry-leading customer engagement platform for retail that combines immersive virtual shopping, clienteling, and conversational AI, announced today the launch of its solution with Fabletics, the activewear brand that creates style-centric designs with high-performance technology. The Salesfloor solution will empower Fabletics associates to personalize the customer experiences, both in-store and online by creating connected conversations across channels.

The partnership with Salesfloor will further enhance Fabletics’ dedication to personalized recommendations and high-touch service, which has positioned them as a top retailer for athletic wear since 2013. Further, it allows Fabletics to deliver expert sizing, style advice and stock availability across all channels from their favorite store associates.

With Salesfloor, Fabletics in-store stylists will be able to manage their relationship with customers and personalize recommendations for their fast-growing VIP community via text, email and video chat. This high-touch service provides members an unmatched premium experience at Fabletics.

“We are honored to have been selected by Fabletics as their clienteling and virtual shopping solution provider. Our commitment to empowering retailers with a comprehensive unified commerce strategy is key to our client’s success. We look forward to supporting Fabletics’ to achieve success in both online and offline sales, with more conversations and recommendations leading to more sales and loyalty” said Oscar Sachs, CEO at Salesfloor.

ABOUT SALESFLOOR

Salesfloor recently received multiple accolades in the retail world, including Best Breakthrough Technology Solution at the VIP Awards 2023. These awards come on the heels of Salesfloor’s recent wave of new customer wins. Salesfloor is the leader in Total Experience Retail Platforms for enterprise retailers. Brands such as Saks Fifth Avenue, Holt Renfrew, Bloomingdale’s, Ben Bridge Jeweler, Chico’s and more choose Salesfloor to drive results such as higher online conversion rates, increased basket sizes and decreased return rates. For more information, visit www.salesfloor.net and follow Salesfloor on LinkedIn and Facebook.

ABOUT FABLETICS
Founded in 2013, Fabletics brings the fashion-house approach into the activewear space by fusing style-centric designs with high-performance technology. Driven by its innovative VIP membership program serving over 2 million loyal members, Fabletics has evolved activewear beyond the gym into every walk of life. The brand’s spirit of inclusivity guides its foundational belief that everyone and everybody deserves to look and feel their best. New women’s styles drop every week in sizes XXS-4X and men’s styles drop every month in sizes XS-XXL. See and shop the collections in the US, Canada, most of Europe and at the brand’s 95 state-of-the-art retail stores. To experience the full selection of activewear, accessories, shoes and more, visit fabletics.com. Fabletics is headquartered in El Segundo, California.

Vendors in Partnership has named Salesfloor as winner of the “Best Breakthrough Technology Solution” for Maestro, their AI platform that has driven a 21% lift in top line sales for retailers

MONTREAL, Jan. 24, 2023 /PRNewswire/ — Salesfloor, the industry-leading customer engagement platform that combines immersive virtual shopping, clienteling, and conversational AI has won the VIP Award for “Best Breakthrough Technology Solution,” for its platform Maestro, an AI-powered virtual advisor that provides an engaging online sales experience with the best recommendations for shoppers, driven by their input. 

The VIP Awards is a way for retailers to celebrate the drivers of the retail ecosystem and formally support, influence and recognize their vendor partners. The Best Breakthrough Technology Solution category celebrates cutting edge technologies that have transitioned from unfamiliar entities into targeted solutions with clear goals and expectations, such as AI. 

“It’s an honor to be named a winner for this special category. This is a testament to our continued innovation in combining the human touch with the power of AI,” said Oscar Sachs, CEO of Salesfloor. “In today’s retail environment, it’s important to meet the customer where they’re at, which entails an omnichannel platform with AI-assisted selling capabilities. We can’t wait to see our customers’ continued success as Maestro evolves in the coming years.”

Salesfloor was also named a finalist for the “Best Unified Customer Experience” category for its customer engagement platform for retail associates and ecommerce. The solution has gained worldwide recognition and is used by some of the world’s largest retailers globally. 

Salesfloor’s Maestro ultimately guides shoppers through an intelligent conversational chat to learn about their needs, and provide the right recommendation the first time––every time. Maestro is unique due to the proprietary AI technology that tags the product catalog to build the conversation and match the right product benefits with the customer’s needs. Maestro is so hyper-personalized and customized, retailers typically “name” their AI program based on a human persona. We’ve found this personalization leads to additional ROI, such as:

• 21% Lift in top line sales
• 2.4X Increase in conversion rate
• 35% AOV lift

Salesfloor is currently the only platform on the market that unifies virtual shopping, clienteling, and AI-assisted selling — promising more conversations and recommendations, more sales and loyalty. To learn more about Salesfloor Maestro, please read “Your Complete Guide to Conversational AI for Retail.” 

The VIP Awards are given annually to recognize achievements in revolutionary customer experiences within the retail industry.

About Salesfloor

Salesfloor is an award-winning mobile platform designed to personalize customer experiences. Salesfloor provides Virtual shopping, Clienteling, and Conversational AI tools to engage with customers on any channel. With over 50,000 associates from leading retailers in apparel, beauty, jewelry, home furnishings, and more, Salesfloor is the leader in Total Experience Retail Platforms for enterprise retailers. Brands such as Saks Fifth Avenue, Holt Renfrew, Bloomingdale’s, Ben Bridge Jeweler, Chico’s and more choose Salesfloor to drive results such as higher online conversion rates, increased basket sizes and decreased return rates. For more information, visit www.salesfloor.net and follow Salesfloor on LinkedIn and Facebook.

Retailers leveraging the Salesfloor platform have seen a substantial year-over-year increase in sales due to growing demand for omnichannel selling capabilities

MONTREAL, Jan. 11, 2023 /PRNewswire/ — Salesfloor, the industry-leading customer engagement platform that combines immersive virtual shopping, clienteling and sales automation, announced today its continued momentum into 2023 with total transaction volumes surpassing the $3 Billion USD milestone.

Salesfloor’s Customer Engagement Platform for Unified Commerce promises more conversations and recommendations that deliver more sales and customer loyalty, and is adopted by a prestigious roster of clients including: Fabletics, GNC, Saks Fifth Avenue, Shopper’s Drug Mart, Bloomingdale’s, Ben Bridge Jeweler, and Chico’s—just to name a few. The Salesfloor platform operates on four continents in verticals spanning across department stores, beauty, luxury & jewelry, apparel, sporting goods, and furniture.

“The key to winning in retail is to enable customers to conduct commerce when and how they want it and get expert help at every touchpoint,” said Oscar Sachs, CEO of Salesfloor. “Salesfloor’s customer engagement platform is unique in its ability to enable expert assisted shopping experiences, across channels, through humans and conversational AI. We are pleased to reach this important milestone of generating over $3 Billion of attributed sales for our customers through the Salesfloor platform.”

Further adding to the plethora of personalization tools available, Salesfloor also now offers Maestro, an AI powered virtual advisor that provides an engaging online sales experience with the best recommendations for shoppers, driven by their input. Maestro ultimately guides shoppers through an intelligent conversational flow to learn about their needs, and provide the right personalized recommendation the first time—every time.

Salesfloor retailers have seen a substantial return on investment over the past year, especially following strong Black Friday through Cyber Monday sales in 2022. The trend has continued throughout December, with Salesfloor’s data indicating YOY sales increased 21% in December 2022 vs 2021. Further, transaction volume increased by 23% from the previous year, indicating the growing need for virtual selling due to customers’ preferences to be served by omnichannel experts in-store and online.

The data is driven from an analysis of unidentified customer data from the Salesfloor platform, with a roster of clients spanning a wide range of retail verticals.

To learn more about the award-winning customer engagement platform, Salesfloor will be in attendance at NRF 2023 in New York from January 15-17, 2023 at Booth #1108.

Salesfloor is an award-winning mobile platform designed to personalize customer experiences. Salesfloor provides Virtual shopping, Clienteling, and Sales Automation tools to engage with customers on any channel. With over 50,000 associates from leading retailers in apparel, beauty, jewelry, and more, Salesfloor is the leader in Total Experience Retail Platforms for enterprise retailers. Brands such as Saks Fifth Avenue, Holt Renfrew, Bloomingdale’s, Ben Bridge Jeweler, Chico’s and more choose Salesfloor to drive results such as higher online conversion rates, increased basket sizes and decreased return rates. For more information, visit www.salesfloor.net and follow Salesfloor on LinkedIn and Facebook.

Overall transactions on the platform increased by 57% year-over-year, indicating a promising trend for the 2022 holiday season

NEW YORK, Dec. 7, 2022 /PRNewswire/ — Salesfloor, the industry-leading Immersive Virtual Shopping, Clienteling and Conversational AI platform, announced today that Black Friday and Cyber Monday weekend activities across its platform have shown a promising trend for the kick-off of the 2022 holiday season with a 57% increase in transaction volume year-over-year. The Salesfloor platform operates on four continents in verticals spanning across beauty, luxury & jewelry, apparel, sporting goods, home furnishings, and more. Black Friday was the largest shopping event of the year to date for Salesfloor clients, demonstrating the resiliency of the retail consumer.

“Black Friday and Cyber Monday surpassed our projections and points to a strong start to the 2022 holiday shopping season. It also highlights the growing need for virtual selling,” said Ben Rodier, Chief Client Officer and Co-Founder of Salesfloor. “We are particularly pleased to see our clients driving double-digit growth in sales and transaction volume, and higher levels of usage of Salesfloor’s personalization capabilities compared to the previous years. This is also a key indicator of post-pandemic shopping trends and customers’ preferences to be served by experts in-store and online.”

In addition to the increase in transactions, total sales have increased by 31% year-over-year on the platform, highlighting that consumer spending habits are in line with the past, if not increased, by post-pandemic online shopping adoption. The increased sales numbers throughout the entire Black Friday and Cyber Monday weekend show that these retailers are the ones that are best positioned to win the holiday season through providing industry-leading customer engagement and personalized recommendations – essential elements to instill a sense of strong consumer confidence at year’s end and into 2023.

Salesfloor’s Customer Engagement Retail Platform is relied on by retailers to personalize every customer touchpoint and provide consumers with knowledgeable assistance and an immersive experience. The platform’s unique ability to deliver an automated shopping experience with the option for a local store associate or digital seller to assist in completing the sale has created a seamless omnichannel experience and one-stop-shop for retailers and their customers, especially during retail’s busiest season.

The data is driven from an analysis of unidentified customer data from the Salesfloor platform, with a roster of clients spanning a wide range of retail verticals.

Salesfloor is an award-winning mobile platform designed to personalize customer experiences. Salesfloor provides Virtual shopping, Clienteling, and Sales Automation tools to engage with customers on any channel. With over 50,000 associates from leading retailers in apparel, beauty, jewelry, and more, Salesfloor is the leader in Total Experience Retail Platforms for enterprise retailers. Brands such as Saks Fifth Avenue, Holt Renfrew, Bloomingdale’s, Ben Bridge Jeweler, Chico’s and more choose Salesfloor to drive results such as higher online conversion rates, increased basket sizes and decreased return rates. For more information, visit www.salesfloor.net and follow Salesfloor on LinkedIn and Facebook.