About the Associates of the Year Awards
At a time when a global pandemic is causing major shifts in the retail industry, one thing remains consistent: the crucial role store associates play in customer experiences. Associates impact the entire customer journey, both in store and online through their expertise and personalized service.
Our mission has always been to empower associates and we are thrilled to be launching this awards program to recognize and celebrate their dedication. We’re excited to help bring light to the stories, faces and people around the world that are making an impact for their customers and colleagues.
Winners will be rewarded with a trophy and a virtual badge to share and display.
Click here to nominate yourself or a colleague.
2020 Awards Categories
Star Associate of the Year
The Star Associate of the Year is the most prestigious award to recognize someone who consistently surpasses their objectives while providing exceptional service and supporting their fellow associates. This person leads by example, inspires others, builds meaningful relationships and is an all-around extraordinary representative of their brand.
Best Customer Experience Associate
An associate who creates memorable customer experiences both (online and offline). This associate plays a major role in creating customer loyalty for their brand and builds relationships with customers who are always left with a positive impression of the brand.
Best Omnichannel Associate
This award is for an associate that delivers exceptional experiences to serve customers across all channels. They take an innovative approach to their role by leveraging technology to drive the business.
Who Can Apply?
How It Works
or someone else
Share your nomination
and get votes
Finalists are announced
Winners are announced
The finalists will be announced on October 6, 2020, and the winners will be announced in a live virtual event on October 22, 2020.
Contact email@example.com with any questions.
Panel of Judges
Cathy Hotka & Associates
Managing Director, CQIC
Ralph Lauren, Aeropostale,
The Retail Doctor