The Interactive Customer Experience (ICX) Association has named Salesfloor as the winner of the “Best Omnichannel ICX” for its mobile clienteling and virtual selling platform
New York – July 15, 2021 – Salesfloor, the industry-leading mobile clienteling and virtual selling platform for store associates, has won the Elevate Award for “Best Omnichannel Interactive Customer Experience,” given out by the ICX Association.
The Best Omnichannel ICX category recognizes omnichannel achievements in using interactive technologies to create a transcendent brand experience that captivates and engages customers across multiple channels, such as mobile, web and in-store.
“We are honored to be recognized as a leader in omnichannel technology and experience by the ICX Association. Our passion lies in empowering store associates to bring the in-store experience to online customers and serve them in a personalized way,” said Oscar Sachs, CEO of Salesfloor. “Today 50,000+ store associates from retailers across the world use the Salesfloor platform to build one-to-one relationships with customers through video, live chat, e-mail and text messaging. We are excited to see what the future holds for our retail partners as we continue to enhance the Salesfloor platform and amplify the omnichannel experience.”
Salesfloor’s mobile clienteling platform helps associates serve customers in a personalized way across all channels. Store associates using the Salesfloor platform are able to serve and sell to shoppers via video, live chat, email, text messaging and appointments – developing a more personal relationship that boosts customer satisfaction and drives omnichannel sales. Global retailers like Saks Fifth Avenue, buybuy Baby, Holt Renfrew, Bloomingdale’s, Ben Bridge Jeweler, and Chico’s use Salesfloor to bridge the gap between online shoppers and in-store associates.
“This hits right on the money in terms of boosting customer experience especially among the younger, more mobile-device driven generation and on top of that it also boosts the retail associate experience as it allows them to engage deeper with clients, build trust and confidence which all then boosts customer loyalty to the store and the brand,” said Judy Mottl, editor of RetailCustomerExperience.com and one of the ICXA Elevate Awards judges.
This is the second consecutive year Salesfloor has been recognized by the ICX Association Elevate Awards – receiving an Elevate Award in 2020 for “Best Mobile ICX”. The ICX Association Elevate Awards are given annually to recognize achievements in engaging customer experiences. Salesfloor was recognized today on the special livestream event as part of the #ElevateICX Virtual Symposium.
Last month Salesfloor announced a $27 Million Series B investment from Level Equity.
Salesfloor is an award-winning mobile platform designed to personalize customer experiences. Salesfloor provides clienteling and virtual selling tools to engage customers on any channel, Storefronts for live online shopping with store associates, and mobile checkout for convenient in-store experiences. With over 50,000 associates from leading retailers in apparel, beauty, jewelry, and baby/toys, Salesfloor is modernizing the role of store associates. Retailers such as Saks Fifth Avenue, buybuy Baby, Holt Renfrew, Bloomingdale’s, Ben Bridge Jeweler, Chico’s and more choose Salesfloor to drive results such as higher online conversion rates, increased basket sizes and decreased return rates. For more information, visit www.salesfloor.net and follow Salesfloor on LinkedIn and Facebook