Salesfloor Connect allows customers to interact online in real-time with local store associates, directly from the retailer’s website. Online visitors can shop online with a local associate and communicate with them via:
- Live chat
- Video and/or voice chat
- Appointment request (in store or virtual)
Live Video and Voice Chat
Bring the in-store experience to online customers with live voice and video chat. Shoppers can connect to video chat as they shop online or setup their own appointments with associates who can share a live feed from the store.
All-in-One Appointment Management
Deliver personalized service at the customer’s convenience by scheduling appointments, whether it’s an appointment in store, by phone, live chat or video chat.
Customers can request appointments via Salesfloor Connect on the retailer’s e-commerce website. Associates can also create appointments in the Salesfloor app and send to a customer or group of customers via text message, live chat, SMS or e-mail.
Drive traffic to stores with events. Associates create and manage their own in-person or virtual events and invite groups of customers via e-mail or text message. The event can also be promoted on the associate’s Storefront. Associates create an event information page and manage RSVPs directly on the Salesfloor app.
Product Catalog & Inventory Search
Turn your associates into knowledgeable stylists so they can spend more time selling. Through the Salesfloor app, associates have access to the global product catalog at their fingertips. They can enhance their assisted selling in stores by helping customers search for products using filters and completing endless aisle transactions. Intelligent search and scanning capabilities help them provide faster, more convenient customer experiences.
Customers can shop online with a local store associate for top recommended items and access to interactive shopping tools. Associates use storefronts to drive incremental sales and traffic.
Create shoppable Instagram posts with SocialShop™
SocialShop makes it possible for customers to purchase items posted by sales associates on Instagram and other social networks.
Associates curate their own personal pages with their preferred styles and guide customers to the retailer’s e-commerce page, making the posts transactionable while also giving the associate credit for the sale.