Omnichannel Clienteling

Associates use Salesfloor’s Omnichannel Clienteling module to access a comprehensive view of their customer’s profile, purchase history and shopping preferences. With this customer data easily integrated into the Salesfloor app, automated tasks are triggered for associates as reminders to follow up with both in-store and online customers.

Create a personalized
shopping experience

Armed with valuable customer insights, store associates who use Salesfloor’s Omnichannel Clienteling module are empowered to send personalized messages to their customers.

We help deliver unmatched customer service to both in-store and online shoppers by offering the ability to interact one-on-one with local store associates.

Access customer insights

Associates use Salesfloor’s Omnichannel Clienteling module to access a comprehensive view of their customer’s profile, purchase history and shopping preferences.

Manage tasks &
appointments in one place

Retailer and customer data is integrated to the platform in order to trigger automatic tasks and reminders, empowering associates to engage with customers with the right messaging and at the right time.

Store associates can easily schedule tasks and appointments with customers, all in one place.

Send personalized messages

Empower associates to continue the conversation with their clients after they leave the store. Associates can send personalized 1-to-1 messages with clickable product recommendations through a branded template.

Get recommendations
from artificial intelligence

Salesfloor’s unique approach of combining artificial intelligence with the human touch has modernized the role of store associates and raised the bar for personalized customer service.

Powered by artificial intelligence and machine learning, sales associates can now provide the most relevant product recommendations to the right customer, at the right time.