Meet us at Shoptalk
March 25-27 2025
We will be attending Shoptalk in Las Vegas. Meet with us to see how we can help you grow your business.
Salesfloor is a customer engagement platform that combines Clienteling, Virtual Shopping and Conversational AI all in one. Specifically designed for retail, Salesfloor enables stores and ecommerce to drive more conversations and recommendations with shoppers seamlessly across channels for more sales and loyalty.
Discover Salesfloor
We are on a mission to help retailers around the world upscale their business with Clienteling, Virtual Shopping and Conversational AI tools.
Get 1-1 expert’s advice on how to elevate your customer journey
Learn how top brands are using Salesfloor to drive ROI
FAQ
What is clienteling?
Clienteling is a retail strategy that focuses on building long-term relationships between sales associates and customers through personalized, high-touch experiences. It leverages customer data—such as purchase history, preferences, and shopping behaviors—to create tailored recommendations, proactive follow-ups, and meaningful interactions that drive loyalty and repeat sales.
Unlike traditional retail transactions, which often feel impersonal, clienteling transforms shopping into a personalized experience, making customers feel valued and understood. Originally popular in luxury retail, clienteling has now expanded across various sectors, from fashion and beauty to electronics and home goods, as customers increasingly expect personalized service.
How do we improve customer experience with clienteling?
Clienteling improves customer experience by facilitating outreach through multiple channels such as video chat, sms, appointments and personalized assistance.
By using Salesfloor, sales associates can also access a customer’s purchase history, preferences, and shopping behaviors. This enables them to:
- Make tailored product recommendations based on past purchases
- Remember customer preferences (e.g., preferred styles, sizes, or colors)
- Offer exclusive deals or early access to products they’re likely to love
What key features are in retail clienteling software?
- Social seeling tools: Storefronts and Customer Boards
- Communication tools: Connect widget, appointments, SMS, Live chat, Video calls, emails
- Data Storage: Customer profiles, purchase history, brand preferences
- Conversational AI: AI agent, recommendation engine, automated product tagging, visual browsing
What is Salesfloor’s booth number?
This year Salesfloor will be attending through appointments only.