Sales vs support: How to create a differentiation strategy that drives ROI

About this webinar

Learn with leaders from Shoppers Drug Mart, a leading pharmacy in Canada, and GNC, a global leader in health and wellness. In this webinar, we explore how to create a seamless and consistent customer experience, even when customers interact with two distinct teams. We also address the challenge of aligning teams with different KPIs to ensure a unified customer journey.

If you are interested to see how Salesfloor can help you get a competitive edge in your clienteling and virtual shopping operations, don’t hesitate request a demo with one of our specialists.

About the author

  • Genevieve Fortin has spent a decade immersed in the SaaS industry, where she developed deep expertise in customer dynamics. As a writer specializing in consumer behaviour, engagement strategies, personalization, and clienteling, she helps companies navigate the evolving landscape of customer experience and relationship-building.