Most clienteling initiatives stall when the tech doesn’t align with how stores actually operate or with the existing tech stack. That’s why Salesfloor has launched our proven Clienteling platform as a full headless solution, giving retailers the flexibility to integrate best-in-class features directly into their associate applications and workflows.
Composable clienteling offers significant advantages, including accelerated time -o-market with strategic control through modular APIs and build-and-buy flexibility that speeds ROI while increasing developer capacity. It enables true brand personalization by providing complete control over look and feel, functionality, and orchestration. Additionally, it creates a unified store application: one associate app and ecosystem that eliminates silos and reduces vendor sprawl.
Built by retail experts, for retail experts
Our new headless solution has been developed as device-agnostic and MCP (Model Context Protocol) compatible to ensure efficiency and standardization with a unified protocol. Moreover, this solution does not require lengthy development and can be delivered in minutes. It is designed to plug into any retailer’s custom workflow and use cases.
Our core Clienteling features, now available as composable
Any of our core features can now plug into your favorite CRM or custom app, allowing you to design the workflow you need.
Client 360 reporting feature
The Client 360 feature offers Sales Associates a unified customer profile that consolidates smart customer analytics into a single, accessible location. This 360-degree view helps associates gain deeper insights into individual customer histories, preferences, and requirements, empowering them to provide more tailored product recommendations and anticipate service. The feature also enables customer segmentation and tagging, while recommending optimal next steps for sales associates.
Messaging feature
Our messaging solution allows retailers to communicate with individual customers or segments through Email / SMS / Social Networks with clickable products and sophisticated online sales tracking attribution. It is equipped with an AI Messaging Assistant feature that generates text, corrects copy, suggests edits, and more.
Automated Tasking feature
The task feature identifies selling opportunities and suggests outreach tasks to sales associates. Automated tasks can be based on transactions and customer data (one-to-one), corporate-guided customer lists (one-to-one), Corporate-guided campaigns (one-to-many), or associate-segmented campaigns (one-to-many).
Connect™ Module
The Connect module allows customers to engage with sales associates directly from a widget on their website. Similar to a chat widget, the Connect™ module allows them to book appointments, start conversations, and more. This also allows retailers to create new customer profiles through quick email capture, without the hassle of using lengthy forms.
Appointments and events features
The appointment and events features allow retailers to streamline in-store and online appointment scheduling and plan special events. It allows them to book, modify, and cancel appointments, issue meeting links, and more. Appointments are a core feature that has shown to boost customer satisfaction and lower return rates by 42% on average.
Customer Boards
Customer Boards are dynamic, personalized, shoppable web pages created by store associates, stylists, or clienteling teams to showcase curated product recommendations for individual customers. Sometimes referred to as lookbooks, these boards are tailored to each customer’s preferences and past interactions (customer profiles). They merge the visual appeal of social media, a Pinterest-like aesthetic, with the trust and personalization of one-on-one service.
Virtual Storefronts
Virtual Storefronts are personalized, shoppable web pages designed to be shared on a one-to-many basis. These pages enable sales associates to curate and showcase their favorite products, styled outfits, or themed collections, all in one location, functioning much like social media influencers. Associates can transform their Storefront into a personal hub that includes their contact details, making it easy for customers to browse recommendations, purchase featured items, or reach out with questions.
The retail landscape demands agility, personalization, and seamless integration, and our headless clienteling solution delivers on all three. By combining the proven power of our industry-leading clienteling features with the flexibility of a composable architecture, we’re empowering retailers to build a customer experience that truly reflects their brand while accelerating time-to-value.
Whether you’re looking to enhance your existing tech stack, eliminate vendor sprawl, or create a unified store application that puts your shoppers first, our headless solution provides the foundation you need. With device-agnostic deployment, MCP compatibility, and implementation measured in minutes rather than months, there’s never been a better time to modernize your clienteling strategy.
Ready to see how composable clienteling can work in your current environment and transform your retail operations? Contact our clienteling experts to discover how a headless approach can help you increase sales, improve loyalty, and deliver a better associate experience.
