Over the past few years, customers have become noticeably less tolerant of waiting, a shift driven in large part by AI, which has normalized the expectation of instant responses. For retailers, success will increasingly depend on their ability to meet a strong demand for both speed and personalization. The proof is already there: the highest-grossing stores are consistently achieving 90% answer rates.
In this report, we explore the trends that are currently reshaping the industry and the practical tools helping retailers rise to meet them. You will learn: what’s working, what’s falling flat, and what it takes to stay ahead of the curve.
In this report, you will learn:
Trends defining today’s retail customer: Speed, Personalization & AI
The difference between successful and unsuccessful stores
What should retailers’ next move be?
