#1 Customer Engagement Platform at NRF 2023

#1 Customer Engagement Platform for Retail

Salesfloor revolutionizes your retail sales and service experience by combining
the human connection and the power of conversational AI

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Embrace the Future of Retail

Salesfloor is the most comprehensive customer engagement platform that gives shoppers an immersive shopping experience across channels. Designed for retail, Salesfloor unifies Virtual Shopping, Clienteling and Conversional AI.

Salesfloor helps our Stylists advance our clienteling efforts and digitize the retail experience across our brands, to deliver a Most Amazing Personal Service.”

— Ann Joyce, Chief Customer Officer & EVP of Technology, Chico’s

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Salesfloor empowers our associates to serve customers online and in-store. We’ve seen fantastic results and are excited to continue to see the benefits of delivering a true omnichannel experience.”

— Kay Moini, Vice President of Retail, Peruvian Connection

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Maestro’s key strength is in the power of their technology to allows us to scale conversational marketing/sales efforts. They are really driving the conversational space with their breakthrough technology.”

— Robert Beredo, CDO, L’Oréal Canada

Maestro delivers a personalized customer experience, that is always online, always available, and understands every customer.”

— Robbi Webb, Director of Ecommerce, Amika

Creating
Conversation

Customer
Insights

Customer
Lookbooks

Associate Task
Workflow

Customer
Manager

Create Conversations

Customers connect with a local store associate directly through the retailer’s e-commerce site. They initiate a video chat, live chat, appointment request, or send an e-mail, text, or social media message.

Customer Insights

Associates have a comprehensive view of their customers’ profile, preferences, transaction history and shopping activity. They can anticipate what their customers need, allowing them to provide personalized advice and craft relevant e-mails and messages.

Customer Lookbooks

Bridge the gap between online and offline service and deliver personalized customer experiences across all channels. Associates continue to interact with customers after they’ve left the store via e-mail, SMS, social media, instant messaging platforms and live chat.

Associate Task Workflow

Customer data and purchase history is integrated to the clienteling platform, which generates automated tasks and reminders. Associates are in turn notified of recommended selling opportunities. This empowers them to engage with customers with the right messaging and at the right time.

Customer Management

Associates are able to capture new customers in-store along with buying data and subscriber opt-ins. Managers can create segmented list by tags and re-assign customers owned by seasonal or terminated associates.

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