Account Manager, Retail Services

About us:

Salesfloor is a retail technology platform used by some of the biggest brands in North America. Store associates use Salesfloor to create their own personalized version of their retailer’s e-commerce site, offering customers a new way to connect and shop online. Salesfloor is re-defining the role of stores and associates with a growing list of industry-leading retail chains such as Saks Fifth Avenue, Macy’s, Kiehl’s, Bloomingdales, Toys”R”Us, Lord & Taylor and Stuart Weitzman.

About the role:

  • Reporting to the Director of Retail Services, the Retail Service Account Manager manages relationships of Salesfloor programs and partners with retailers to engage associates for success. This is a fast paced, full-time role where you’ll get hands on experience working with some of the largest retail brands in the world.

Account management

  • Single point of contact for Salesfloor’s relationships with retailers
  • Prepare and deliver performance reports on a weekly / monthly basis
  • Analyze data and create action plans to maximize sales and engagement
  • Help Improve internal processes to deliver scalable solution

New client onboarding

  • Assist with the implementation plan for new retail accounts
  • Act as a liaison between retailer cross-functional teams and Salesfloor
  • Assist in providing retailers with best practices and recommendations for successful program launches.

Training and engagement services

  • Deliver Salesfloor core and premium Retail Services offering (support, training, marketing, etc)
  • Assist on associates training material, on-site session and meeting with corporate trainers (i.e. train the trainer)
  • Continuously develop new engagement strategies and materials to help associates and retailers maximize their program performance (i.e. contests, gamification, etc)

About you:

  • You have experience implementing projects in a retail environment
  • Strong understanding of retail organizations, specifically store operations, e-commerce and omnichannel trends.
  • People enjoy working with you and are motivated through interacting with you.
  • You have a sense of humor, strong desire to learn, and are a great communicator.
  • You are detail oriented and make decisions with data.
  • You are a proactive self-starter and own issues from beginning to end.
  • Most importantly, you are resourceful and have a desire to have a positive impact on a growing business.
  • Required experience
  • 3-5 years of experience in retail technology, store operations and/or account management (software business experience an asset)
  • 2-3 year of project management experience (training & implementation experience an asset)
  • Ability to communicate clearly and captivate a live audience.
  • Bachelor’s degree in Marketing or Business, or an equivalent degree and/or experience.

Interested? Send your application to