94Online customers served by associate/week
Online conversion rates
Increase in sales
Increase in online interactions
Inbound online customer requests
ADAPT TO CONSUMER BEHAVIOR CHANGES CAUSED BY COVID-19
Serve Customers with Live Voice or Video Chat
Bring the in-store customer experience to online customers. Shoppers initiate a live voice or video chat through Salesfloor Connect on the retailer’s e-commerce site, where they already have the option to connect with a local store associate via live chat, e-mail, SMS, and appointment request.
Online Shoppers Engage with a Local Store Associate
In-store associates answer customer questions in real-time. Your customers can communicate with your sales associates via
- Text messaging
- Live chat
- Appointment Request (virtual, phone, or in store)
- Social media
94 Online customers served by associate/week
Create Virtual or In-Store Appointments
Associates create appointments and send the invites to customers through any digital channel. Appointments can be in store, over the phone, on live chat or video chat. This helps manage store traffic amidst safety regulations that require reduced store hours and a maximum number of customers in store at once. Customers can also visit the retailer’s website to request an appointment.
4x Inbound online customer requests
Create In-Store or Virtual Events
Associates create in store or virtual events, invite selected customers via all Salesfloor digital channels and capture RSVPs.
Associates Work Remotely
One way retailers responded to store closures was by equipping their associates to serve customers from home. Through the Salesfloor app they have access to product, customer, and transaction history information. Online customers continue to be served by product experts who make tailored recommendations across all digital channels no matter where they are, and associates earn credit for resulting e-commerce sales.
Retailers can build a community of sellers who serve customers remotely using the Salesfloor platform and are compensated with affiliate fees. As Virtual Associates drive their own sales online, Salesfloor tracks the sales and pays compensation on behalf of the retailer. This allows retailers to continue selling online and provides furloughed associates with a continued source of income.
BRING THE IN-STORE EXPERIENCE TO ONLINE CUSTOMERS
ASSOCIATES ARE SERVING MORE ONLINE CUSTOMERS
The average store associate is serving 94 online customers per week and drove conversion rates between 12% and 15%.
ONLINE SHOPPERS ENGAGE WITH ASSOCIATES ONLINE
Customers initiating contact with associates online (live chat, appointment request, e-mail or SMS) are up by 4x.
ASSOCIATES ARE SELLING MORE ONLINE
Associates selling through Salesfloor Clienteling increased sales by up to 8x in the month of May.
CUSTOMERS AND ASSOCIATES ARE MORE CONNECTED THAN EVER
Online interactions via Salesfloor between associates and customers (live chat, e-mail, and SMS), jumped by 310%.