Omnichannel Clienteling

Associates use Salesfloor’s Omnichannel Clienteling module to access a comprehensive view of their customer’s profile, purchase history and shopping preferences. With this customer data easily integrated into the Salesfloor app, automated tasks are triggered for associates as reminders to follow up with both in-store and online customers.

Create a personalized
shopping experience

Armed with valuable customer insights, store associates who use Salesfloor’s Omnichannel Clienteling module are empowered to send personalized messages to their customers and deliver a one-to-one experience to both in-store and online customers.

Access customer insights

Associates use Salesfloor’s Omnichannel Clienteling module to access a comprehensive view of their customer’s profile, purchase history and shopping preferences.

Manage tasks &
appointments in one place

Retailer data is easily integrated and used to trigger automatic tasks and reminders so that associates can engage with customers at the right time. Store associates are encouraged to engage with customers by scheduling appointments and tasks, all in one place.

Send personalized messages

Empower associates to continue the conversation with their clients after they leave the store. Associates can send personalized 1-to-1 messages with clickable, product recommendations through a branded template.

Get recommendations
from artificial intelligence

Give customers the best of both words by combining artificial intelligence and the human touch. Empower associates to provide the most relevant product recommendations, powered by artificial intelligence and machine learning.