Customers should get the same experience online as they do in-store
Achieve 10x increase in online conversions
Introducing the Salesfloor platform
For the first time, customers can shop online directly with their local associate. Each associate creates their own personalized version of the retailer’s e-commerce site featuring personalized product, trusted advice and live shopping services.
Connect your online customers with their local store. Each store has their own personalized version of the retailer’s e-commerce site. Store associates manage as a team their Storefront, online customer requests and local marketing out-reach.
Salesfloor Live Services™
Who better to serve your online customer than your in-store associates?
Online customers connect with local associates for a better online experience through chat, personal shopping services and other collaboration tools.
NEIMAN MARCUS CUSTOMER
I shopped online with Stephanie. She was amazing! I never felt so well treated.”
SMS Text Messaging
Associates using Salesfloor’s mobile app can communicate with their contacts via SMS text message. Salesfloor’s turn-key SMS text messaging solution allows associates to recommend products, add photos and attach assets without the need for messaging apps or cellular plans.
Associates use Salesfloor’s Omnichannel Clienteling module to access a comprehensive view of their customer’s profile, purchase history and shopping preferences. With this customer data easily integrated into the Salesfloor app, automated tasks are triggered for associates as reminders to follow up with both in-store and online customers. This allows associates to create a personalized clienteling experience that maximizes the relationship between customers and stores.
Associate marketing channel
Unleash your team’s potential and reach more shoppers with personalized marketing. Associates use Salesfloor to instantly engage their customers across all channels: email, social media and mobile. #peoplepower
SENIOR VP DIGITAL, HUDSON BAY COMPANY
— JOE MILANO
We saw a 10x lift in online conversions and a 75% increase in average basket size.”
Connect your website visitors to local associates in store. Salesfloor’s embedded tool offers a fully customizable interface that customers can use to interact with associates based on their location.
Create the complete look, one customer at a time. Associates create personalized shopping experiences with custom product collections on pages uniquely prepared for each customer’s needs.