Associates use Salesfloor’s Omnichannel Clienteling module to access a comprehensive view of their customer's profile, purchase history and shopping preferences. With this customer data easily integrated into the Salesfloor app, automated tasks are triggered for associates as reminders to follow up with both in-store and online customers.
A Personalized Clienteling Experience
Armed with valuable customer insights, store associates who use Salesfloor’s Omnichannel Clienteling module are empowered to send personalized messages to their customers and deliver a one-to-one experience to both in-store and online customers.
Associates use Salesfloor’s Omnichannel Clienteling module to access a comprehensive view of their customer’s profile, purchase history and shopping preferences.
Manage tasks and appointments in one place
Retailer data is easily integrated and used to trigger automatic tasks and reminders so that associates can engage with customers at the right time. Store associates are encouraged to engage with customers by scheduling appointments and tasks, all in one place.
Associates using the Salesfloor app are empowered to continue the conversation with their clients after they leave the store. Associates can send personalized 1-to-1 messages and create product recommendations to drive shoppers back in-store or buy online. They are empowered to communicate with customers using branded message templates and integrated products so that shoppers can click and buy online at any time.